BBM - media man logo

Ballarat's Experienced
Business Process Improvement
& Business Media Consultancy

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“Customer engagement is something you plan. First you go fishing for awareness and appreciation; then you build a sense of engagement until you have a customer. But don’t stop there, because you really need to keep your customers close so they will recommend you.”

"The Customer Journey at Ballarat Business Media involves Visual Identity; Strategic Media; Customer Journey Mapping & Websites with Web Forms leading to Customer Service Processes! We're the only consultancy that covers all your customer touch-points!"
Steve Barnes
Principal Consultant

“The Customer Journey at Ballarat Business Media involves Visual Identity; Strategic Media; Customer Journey Mapping & Websites with Web Forms leading to Customer Service Processes! We’re the only consultancy that covers all your customer touch-points!”

Steve Barnes
Creative Lead

Dive in Deeper

All the good stuff starts with some planning. I keep it ‘agile’: meaning we get into enough to be productive, but we don’t write a book about it! You’ll love what a business & marketing strategy will do for you to set the tone for other work.

Gain Awareness & Appreciation with Media
media services
  • Professional photography, including head-shots!
  • Professional grade video
  • Interviews
  • Voice-Overs
Get Engagement via Websites, Social Media & Forms
Balarat's holistic Digital Marketing agency
  • Websites (WordPress, Joomla, Wix)
  • Web-forms [so your clients can engage with you]
  • MailChimp and other campaign managers
  • YouTube
  • Facebook Pages
  • Instagram Accounts
  • Pinterest Setup
Make it Happen with CRM, Business Processes & Automation
BPMN Process Diagram
  • Customer Strategy
  • Customer Journey Mapping
  • Customer Service: Mentoring, Phone Scripts etc.
  • CRM systems design and implementation
  • Customer Process Modelling & cloud process automation!!!

Make a real impact

It has never been easier to look professional with our help.

Ballarat Business Media ABN 80 962 297 411

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