“Customer engagement is something you plan. First you go fishing for awareness and appreciation; then you build a sense of engagement until you have a customer.”
"The Customer Journey at Ballarat Business Media involves Visual Identity; Strategic Media; Customer Journey Mapping & Websites with Web Forms leading to Customer Service Processes! We're the only consultancy that covers all your customer touch-points!"
Steve Barnes
Principal Consultant
“The Customer Journey at Ballarat Business Media involves Visual Identity; Strategic Media; Customer Journey Mapping & Websites with Web Forms leading to Customer Service Processes! We’re the only consultancy that covers all your customer touch-points!”
Steve Barnes
Creative Lead
Dive in Deeper
All the good stuff starts with some planning. I keep it ‘agile’: meaning we get into enough to be productive, but we don’t write a book about it! You’ll love what a business & marketing strategy will do for you to set the tone for other work.
Gain Awareness & Appreciation with Media
- Professional photography, including head-shots!
- Professional grade video
- Interviews
- Voice-Overs
Get Engagement via Websites, Social Media & Forms
- Websites (WordPress, Joomla, Wix)
- Web-forms [so your clients can engage with you]
- MailChimp and other campaign managers
- YouTube
- Facebook Pages
- Instagram Accounts
- Pinterest Setup
Make it Happen with CRM, Business Processes & Automation
- Customer Strategy
- Customer Journey Mapping
- Customer Service: Mentoring, Phone Scripts etc.
- CRM systems design and implementation
- Customer Process Modelling & cloud process automation!!!
What would you like to do now?
Ballarat Business Media ABN 80 962 297 411
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