“Customer engagement is something you plan. First you go fishing for awareness and appreciation; then you build a sense of engagement until you have a customer.”

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Customer Journey Mapping has a natural synergy that most consultancies miss: that of Product and Service Design & Internal Business Processes

Start a connected, integrated Customer Journey!

"The Customer Journey at Ballarat Business Media involves Visual Identity; Strategic Media; Customer Journey Mapping &  Websites with Web Forms leading to Customer Service Processes! We're the only consultancy that covers all your customer touch-points!"
Steve Barnes
Principal Consultant

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